General Services Unit Lead

Managerial Responsibilities:

Management, Budgets and Procedures
1. Supervises the daily activities of business or technical support or production team and supports team members as a Foreman/ Supervisor/Unit head or group leader.
2. Sets priorities for the team to ensure high quality task completion in a set time frame. Coordinates work activities with other supervisors and provides technical on-the-job training for team members.
3. Applies acquired knowledge and experience to identify and implement improvement opportunities in own work area/ processes in alignment with the business plan.
4. Demonstrates understanding of applications, procedures and concepts within own discipline and basic knowledge of other disciplines.
5. Provides clarity to team members regarding the broader vision of the function and how they work towards it.
6. Provide input for preparation of the department's budgets and regularly monitor expenditure against approved budget levels.
7. Ensure compliance with all applicable compliance and legal regulations and propose solutions to the issues related to the area.

Staffing, Professional Development and Training
1.Implement knowledge and competencies in the area by ensuring that employee attend various training programs required for the area and business.
2.Support the personal development plans, succession plans and talent pipeline in coordination with the reporting officer to continuously develop employees.
3.Applies judgement to resolve day-to-day technical and operational problems.
4.Perform periodic performance appraisals for the area staff and report the outcomes to the reporting officer.

Performance Management and Continuous Improvement
1. Monitor the achievement of the area KPIs related to the annual performance objective.
2. Encourage innovation and support initiatives to continuously improve operations and services.
3. Propose improvements for internal processes to achieve greater efficiency.

Functional Responsibilities:

1. Implement and support various general service programs, including but not limited to travel, transport Mail office, and YASREF vehicles.
2. Manage and oversee operations, administration, and improvement of YASREF general services.
3. Review office travel, transport services, prepare indent/requisition/procurement documents. Prepare budgets and cost estimation as per procedure.

4. Maintain records of various Office services like operating costs, issuance documents, vehicle utilization and availability.
5. Maintain and update various registers related to travel, transport and general services.
6. Maintain stock of supplies, and requisition of any needed items.
7. Prepare, review various general services cost estimates. Analyse control documents to prepare time, cost, materials, and labour estimates.
8. Develop various service policies, guidelines and instructions, and ensure the availability of all resources required to perform as per the set standards.
9. Prepare and participate in vendor related activities, answer questions and queries. Evaluate and report vendor performance.
10. Ensure that all contractors’ activities are in accordance with the contract terms and conditions, Company’s regulations and quality standards.
11. Liaise with the Procurement Team, vendors to ensure that materials, specifications, quantities, descriptions, services as per the agreed terms and conditions.
12. Resolves concerns, conflicts and problems of the internal customers ensuring that services are provided in a professional and safe manner.
13. Coordinate with internal control team to ensure internal controls are well established, monitored and complied. Ensure procedural risks are addressed, resolved and not repeated.
14. Coordinate with OE (Operational Excellence) team to ensure Quality models are introduced as per the guidelines of Operational Excellence guidelines.
15. Perform other job-related duties as assigned by the Division Head.

Bachelor’s Degree in Business Administration, Management Information System, Law or equivalent.