Support Services Manager

• Monitor and provide direction in various areas of support services like, Public Relations, Government services, Custom & shipping clearances, housing facilities, recreation center, facility management, transportation services, travel services, general services, catering services and office services. Build harmonious relationships with the governmental and semi-governmental institutions to handle regulatory/clearance/license matters.
• Provides leadership and direction to multiple departments on Government service/ regulatory/clearance/licence matters and ensure that information is conveyed to proponent for compliance purposes.
• Resolves concerns, conflicts and problems of the internal customers and ensure services are provided in a professional and safe manner.
• Implement and support various service program as per strategy and priorities, including but not limited to Office Services, Infrastructure, Community Services, Housing community, Travel/transportation services, Catering Services, and Facility management/maintenance.
• Leads and ensures accountability of operations, administration, and improvement of YASREF Housing-residential property.
• Guide, monitor and track progress of general maintenance, major repairs, and remodeling or minor repair/construction projects at YASREF Housing-residential property.
• Ensure the support services areas are continuously developed and updated in line with the Company’s objectives and as per best practices. Guide office/housing architectural and engineering planning, space utilization, space design, and installation management.
• Provide expertise and coordination of specific social/community activities to enhance the image of the organization, organize events as per the strategy of the company in compliance with the local regulatory requirements.
• Periodically Analyze KPIs and follow up with concerned divisions/units to ensure the best services are provided.
• Analyses various SSD policies, processes and systems and guide the divisions and units as per benchmark practices and make recommendations for improvement.
• Guide and implement communications plan as per YASREF strategy, goals and budget as per desired outputs.
• Manage media relationships and cultivate new contacts within business, industry and media.
• Interact with Corporate planning or management to prepare press releases or other media communications to promote the organization intent.
• Ensure all internal communications like, Email, intranet, mobile communication, Inter department, cross functional communication are effective and adds value to the productivity of the organization.
• Ensure all External communications like, Press releases, Press conferences, Advertising, Communication with external agencies are effective and adds value to the organization.
• Plan or develop communication programs/publications to maintain favorable public or stockholder perceptions of organization's accomplishments, agenda, environmental responsibility or green task statement.
• Coordinate with internal control team to ensure internal controls are well established, monitored and complied. Ensure procedural risks are addressed, resolved and not repeated.
• Coordinate with OE (Operational Excellence) team to ensure Quality models are introduced as per the guidelines of Operational Excellence guidelines.
• Perform other job-related duties as assigned by the Vice President Industrial Relations.

Education and Certification Requirement :Bachelor’s Degree in Engineering, Business Administration, Communication, Public Relations, Management Information System, Law or equivalent.

1. Government Policies and Procedures

2. Facilities Management

3. Media Sector and Public Relation Protocol

4. MS office applications

5. English Language

Engineering, Business Administration, Communication, Public Relations, MIS,Law or equivalent.